Payments and Returns

Payments and Returns

 

Payments

We accept payment through PayPal, Ideal and all major credit cards. As soon as you place an order online your PayPal account or credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.

 

Returns

We offer the possibility for exchanges or refunds on our products within the first 14 working days of receipt of your order. Within the first 14 working days of receipt, please email info@mytouchofafrica.com and one of our customer service representatives will assist with the issue. Please note that before any exchanges or refunds are honored, we must receive the product back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact eligible for an exchange or refund. All custom items and sale items are FINAL SALE. We do not offer exchanges or refunds if your item has been worn, washed, or altered.

You are responsible for all shipping charges associated with a return if the correct item was received. We recommend purchasing insurance and delivery confirmation to ensure that we safely receive your order.